FAQ

The 15 minute consultation is a scheduled call in which the therapist will discuss with you what types of theories and interventions the therapist

uses. The therapist will discuss what is going on with you and how the therapist can help. The therapist will ask and answer questions. If you

both agree this is a good fit the therapist will work with you on scheduling a session.

You will call or email to set up your first appointment. Before your first online session, you will receive an email from your therapist or office

staff with directions on how to access our secure and confidential online platform for telemental health and to fill out your paperwork. During the

first session, the therapist will gather information about you and have you discuss your goals for therapy. The first session normally lasts under an

hour. We recommend we meet every week or every other week. Then each session we’ll work on your goals and check in about your progress. At Towler Counseling, we believe in helping you through your journey.

Our therapists use CBT, DBT, EMDR, trauma-focused CBT, and trauma-informed therapies. We also offer addiction counseling and drug and alcohol evaluations. For more information, please reference our “Services” pages.

We can offer same-week availability depending on what therapist you’d like to work with.

We offer both telehealth appointments online and in-person appointments at our office in Sandy Springs. Some therapist see clients only virtual and some see both in person and online.

We do offer couples counseling and family therapy. We have trained therapists who work with couples. See our about therapist page to see which therapist works with couples.

A missed appointment not only takes up a significant portion of our professional time, it can also keep us from helping someone else in need.

Therefore, except in the case of an acute emergency or illness, we require a 24-hour notice for any cancellation. If no notice is given, or is given

less than 24 hours before the appointment, your account will be charged for the visit. Please contact your therapist to inform them of your

cancellation so the time may be used appropriately.

We only accept Humana at this time and only a few of our therapists take Humana. Look at the therapist bios to see who takes insurance. If you have verified that your plan has out of network mental health coverage and would still like to utilize your insurance to cover some of the cost of our services, we will gladly provide you with a superbill for services for you to submit for reimbursement. Please know that even if your insurance

company offers out of network benefits, they may still deny your reimbursement and we are not liable for those charges that you have already

incurred.

This article gives some great insight into why many mental health providers do not accept insurance.

Our session fees vary based on clinician, but average between $80 - $200 for 45-50 minute sessions and $150-$300 for new clients (initial intake), couples sessions and/or 90-minute sessions. For paperwork we charge a 75.00 fee  if you are needing copies of your records. We are "out of network" with most insurance plans. All fees are due on the date of service. In the event that you are unable to keep an appointment, you must notify your therapist at least 24 hours in advance. If advance notice is not received, you will be financially responsible for the full payment of the session you missed. We keep a credit card on file for this purpose.