Frequently Asked Questions
Have some questions? We've got answers. Take a look at our most frequently asked questions!
What should I expect for the free 15-minute consultation?
The 15 minute consultation is a scheduled call in which the therapist will discuss with you what types of theories and interventions the therapist uses. The therapist will discuss what is going on with you and how the therapist can help. The therapist will ask and answer questions. If you both agree this is a good fit the therapist will work with you on scheduling a session.
How do I set up an appointment? What can I expect during my first session?
You will call or email to set up your first appointment. Before your first online session, you will receive an email from your therapist or office staff with directions on accessing our secure and confidential online platform for telemental health and filling out your paperwork. At Towler Counseling, we believe in helping you through your journey. During the first session, the therapist will gather information about you and have you discuss your goals for therapy. The first session normally lasts under an hour. We recommend we meet every week or every other week. Then we’ll work on your goals each session and check in about your progress.
What kinds of therapy do you offer?
Our therapists use CBT, DBT, EMDR, trauma-focused CBT, and trauma-informed therapies. We also offer addiction counseling and drug and alcohol evaluations. For more information, please reference our “Services” pages.
When are you available?
We can offer same-week availability depending on what therapist you’d like to work with.
Do you offer virtual or in-person appointments?
We offer both telehealth appointments online and in-person appointments at our office in Sandy Springs. Some therapists see clients only virtually, and others in person and online.
Do you offer couples counseling?
Yes! We do offer couples counseling and family therapy. We have trained therapists who work with couples. See our about therapist page to see which therapist works with couples.
What is your cancellation policy?
A missed appointment not only takes up a significant portion of our professional time but can also keep us from helping someone else in need. Therefore, except for an acute emergency or illness, we require a 24-hour notice for any cancellation. If no notice is given or is given less than 24 hours before the appointment, your account will be charged for the visit. Please contact your therapist to inform them of your cancellation so the time may be used appropriately.
Do you take insurance?
We only accept Humana at this time, and only a few of our therapists take Humana. Look at the therapist bios to see who takes insurance. Suppose you have verified that your plan has out-of-network mental health coverage and would still like to utilize your insurance to cover some of the cost of our services. In that case, we will gladly provide you with a superbill for services to submit for reimbursement. Please know that even if your insurance company offers out-of-network benefits, they may still deny your reimbursement, and we are not liable for those charges that you have already incurred.
Why don't you accept all insurance?
This article gives great insight into why many mental health providers do not accept insurance.
What are your rates?
Our session fees vary based on the clinician but average between $80 - $200 for 45-50 minute sessions and $150-$300 for new clients (initial intake), couples, or 90-minute sessions. We charge a 75.00 fee for paperwork if you need copies of your records. We are "out of network" with most insurance plans. All fees are due on the date of service. If you cannot keep an appointment, you must notify your therapist at least 24 hours before. If advance notice is not received, you will be financially responsible for the full payment of the session you missed. We keep a credit card on file for this purpose.